Technical Support

Technical Support Contact Info

Phone: (978) 683-9700, Option 2
Hours: 8:30am to 6:00pm (EST) Mon-Fri
After hours support available 24/7

Before you call, please have the following information available:

  • Model and location
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • For the best support it is recommended that the call be made while at the equipment in question

Monitoring Support Contact Info

Phone: (978) 683-9700, Option 5
Hours: 8:30am to 5:30pm (EST) Mon-Fri
monitoring@solectria.com

Before you call, please have the following information available:

  • Model and location
  • Serial Number
  • Failure information (fault and alarm codes, descriptions)
  • For the best support it is recommended that the call be made while at the equipment in question

Applications Engineering Support Contact Info

Phone: (978)-683-9700, Option 6
Hours: 8:30am to 5:00pm (EST) Mon-Fri
After hours support available 24/7
appeng@solectria.com

Our Engineers are thoroughly trained in all of the most advanced aspects of our solutions. They bring unmatched skills and experience from Yaskawa Solectria Solar’s presence in photovoltaic energy development to help you with all of the questions you may have on utilizing our products to the best capacity to meet your needs.

In addition the following tools are available to help.

String Sizing Tool
Effective Grounding Tool