Support
Close To The Customer
The Yaskawa Solectria Solar Tech Support Team is located in the USA. We back our products with the best, most comprehensive customer support organization in the industry! Staffed by engineers with real-world, real application experience, our team is readily available to help you and your team. We don’t just sell great American made solar products – we back them up by supporting you.
Our people are trained on products and applications just like yours. They provide intelligent solutions to particular challenges. So, you can feel comfortable that when you call, you will get the response you need.
Our Technical Support Engineers can assist you with the following:
- Specifications
- Wiring Solutions
- Drawing Requests
- Commissioning
- Monitoring Support
- Preventative Maintenance
- Basic Programming & Testing
- Part Identification
- Network Communications
- Product & Accessory Selection
- Troubleshooting
Tech Support Office
Hours 8:30am-6pm (EST)
Monday-Friday
Technical Support Contact Info
Phone: (978) 683-9700, Option 2
Email: support@solectria.com
Hours: 8:30am to 6:00pm (EST) Mon-Fri
Before you call, please have the following information available:
- Model and location
- Serial Number
- Failure information (fault and alarm codes, descriptions)
- For the best support it is recommended that the call be made while at the equipment in question
Returns Contact Info
Phone: (978) 683-9700, Option 7
Hours: 8:30am to 5:00pm (EST) Mon-Fri
Email: returns@solectria.com
Before you call...
Please have the following information available:
- Model and location
- Serial Number
- Case Number
Thank you for choosing Yaskawa Solectria Solar products. All returned merchandise must have an assigned RMA number. Please contact the returns department using the info above to receive your RMA number.
Applications Engineering Support Contact Info
Phone: (978)-683-9700, Option 6
Hours: 8:30am to 5:00pm (EST) Mon-Fri
Our Engineers are thoroughly trained in all of the most advanced aspects of our solutions. They bring unmatched skills and experience from Yaskawa Solectria Solar’s presence in photovoltaic energy development to help you with all of the questions you may have on utilizing our products to the best capacity to meet your needs.
In addition the following tools are available to help.
String Sizing Tool
Effective Grounding Tool
Customer Service
When you call a Yaskawa Customer Service Associate, you will experience something completely unique. Because our associates are highly trained on the accounts they serve and committed to delivering the best solutions, they will be better at providing you with a personalized experience.
Field Service
At times, we need to be on site to commission systems or work out a challenge. Our associates are used to working in all sorts of environments on lots of different applications. In fact, the face-to-face exchange with end users results in a very mutually-beneficial situation. By having us there, not only are challenges overcome but customers also learn about the use and maintenance of Yaskawa Solectria Solar products while we’re gaining a deeper understanding of their applications.
