Support
Technical Support Contact Info
Phone: (978) 683-9700, Option 2
Hours: 8:30am to 6:00pm (EST) Mon-Fri
After hours support available 24/7
Before you call, please have the following information available:
- Model and location
- Serial Number
- Failure information (fault and alarm codes, descriptions)
- For the best support it is recommended that the call be made while at the equipment in question
Warranty
Review our warranty policy using the link below.
Grid‐Tied Photovoltaic Inverters, Combiners, Monitoring, and Accessories Warranty
Customer Service: 1-978-683-9700 option 2
Returns Contact Info
Phone: (978) 683-9700, Option 7
Hours: 8:30am to 5:00pm (EST) Mon-Fri
Email: returns@solectria.com
Before you call...
Please have the following information available:
- Model and location
- Serial Number
- Case Number
Thank you for choosing Yaskawa Solectria Solar products. All returned merchandise must have an assigned RMA number. Please contact the returns department using the info above to receive your RMA number.
Monitoring Support Contact Info
Phone: (978) 683-9700, Option 5
Hours: 8:30am to 5:30pm (EST) Mon-Fri
monitoring@solectria.com
Before you call, please have the following information available:
- Model and location
- Serial Number
- Failure information (fault and alarm codes, descriptions)
- For the best support it is recommended that the call be made while at the equipment in question
Applications Engineering Support Contact Info
Phone: (978)-683-9700, Option 6
Hours: 8:30am to 5:00pm (EST) Mon-Fri
After hours support available 24/7
appeng@solectria.com
Our Engineers are thoroughly trained in all of the most advanced aspects of our solutions. They bring unmatched skills and experience from Yaskawa Solectria Solar’s presence in photovoltaic energy development to help you with all of the questions you may have on utilizing our products to the best capacity to meet your needs.
In addition the following tools are available to help.
